COVID-19 AUDIENCE SAFETY MEASURES
As we move towards bringing live events back to Massey Hall and Roy Thomson Hall, our highest priority is the safety of every fan, musician and member of our team. We have put in place a number of measures in compliance with orders from the Government of Ontario, and we thank you in advance for your cooperation.
Additional instructions or requirements may be in place for individual events – fans are reminded to check event pages for more information.
All fans must be fully vaccinated against COVID-19 (14 days past final vaccination shot) and provide proof of vaccination – either a screenshot or receipt of vaccination and proof of ID. For patrons who received their vaccinations in Ontario, documents can be accessed at covid19.ontariohealth.ca/. Please click here for more information on vaccine requirements and medical vaccine exemptions.
Any fans under the age of 12 must be accompanied by an adult with proof of full vaccination and proof of ID.
Unvaccinated fans 12 years of age and older will not be eligible for entry. For those with a medical reason for exemption, please visit the Ontario Ministry of Health website.
A mask that completely and snugly covers your nose, mouth and sits securely under your chin are mandatory at all times, except when eating or drinking. Neck gaiters; open-chin triangle bandanas; and face coverings containing valves are not acceptable forms of face coverings.
We suggest contactless entry by choosing mobile tickets for your method of delivery. All tickets for Massey Hall and/or Roy Thomson Hall events will be delivered digitally when purchased on-line and will be scanned from fans’ mobile devices in order to maintain a contactless fan experience. Tickets can be purchased through the venue websites - masseyhall.com or roythomsonhall.com. Any tickets purchased through Ticketmaster can be accessed through the Ticketmaster mobile app.
Massey Hall and Roy Thomson Hall are both cash-free venues that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy check out. We no longer accept cash.
Please maintain a physical distance of 2 meters when possible including in queues inside and outside of the venue.
Restricted Bag Policy
To limit fan touchpoints, bags are discouraged and will be subject to a security search prior to entry. Any purses or briefcases that are larger than 14” X 14” X 6” and ALL backpacks will not be allowed into the venue. Permitted bags should be soft sided and able to fit completely under the venue seats.
Enhanced protocols have been instituted throughout the entire venue. Before, after and during each performance, high touch areas including seats, handrails, concessions stands, restrooms, and merchandise stands, will be disinfected. Hand sanitizing dispensers will be located prominently throughout the venue.
Health & Safety
If you feel sick, please stay home. Know the symptoms of COVID-19 which can include the following: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or running nose, nausea, vomiting or diarrhea.
We are here to help! – Our staff will be on hand during your visit to provide guidance. If you have any questions or feedback on your experience, please don’t hesitate to ask.
Read The Corporation of Massey Hall and Roy Thomson Hall Exclusion of Liability