covid 19

As we move towards bringing live events back to Massey Hall and Roy Thomson Hall, our highest priority is the health and safety of every fan, musician and member of our team who access our venues, as well as the communities in which we live and work.

As part of our commitment to a safe return to live music, and in compliance with guidance from Toronto Public Health and Ontario’s Step 3 requirements as well as the Province of Ontario’s forthcoming vaccination passport program, The Corporation of Massey Hall and Roy Thomson Hall (the “Corporation”) is implementing a vaccination policy for all ticket holders seeking access to our venues.

The following policy applies to TIFF – Toronto International Film Festival (September 9, 2021 – September 18, 2021)

Plan Your Visit:
COVID 19 – Testing or Vaccination

Please note all fans to provide proof of full vaccination OR a negative COVID-19 test within 48 hours of the event for entry.

All fans must be fully vaccinated against COVID-19 (at least two weeks after the final dose) and provide proof of vaccination – either a screenshot or receipt of vaccination or have received a negative COVID-19 test within 48-hours before entry to the facility and provide proof of a negative result prior to entering the venue.

Unvaccinated fans 12 years old and older with a valid medical restriction & medical note will be required to take a COVID-19 test within 48-hours before entry to the facility and provide proof of negative result prior to entering the venue.

Proof includes a vaccination receipt administered by Ontario Health or your local health care provider, OR results of a PCR (Polymerase Chain Reaction) or Rapid Antigen test completed within 48 hours of the ticketed event. Proof can be in email form, on a mobile device, or via hard copy. The information must include your full name and the date of the vaccination or test. Ontario residents will have received confirmation of their first and second dose via email or mail. If confirmation was received by email, please search “Dose Administration” to find it on a mobile device; if received by mail, please bring a copy with you on the day and time of your event. For all other residents, please bring your version of this update. This might be a vaccine passport or card or an email from your province, state, or country.

To find a COVID-19 testing site, click here.

Face Masks:
Following Step 3 regulations from the Province of Ontario, face masks are required at all times including when sitting in your seat, unless you are eating or drinking.

Mobile Ticketing:
All tickets for Massey Hall and/or Roy Thomson Hall events will be delivered digitally when purchased on-line and will be scanned from fans’ mobile devices inorder to maintain a contactless fan experience. Tickets can be accessed through the venue websites - www.masseyhall.com or www.roythomsonhall.com. Any tickets purchased through Ticketmaster can be accessed through the Ticketmaster mobile app.

Cashless Venue:
Massey Hall and Roy Thomson Hall are both cash-free venues that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy check out. We no longer accept cash.

Physical Distancing:
Please maintain a physical distance of 2 meters when possible including in queues inside and outside of the venue.

Restricted Bag Policy:
To limit fan touchpoints, bags are discouraged and will be subject to a security search prior to entry. Any purses or briefcases that are larger than 14” X 14” X 6” and ALL backpacks will not be allowed into the venue. Permitted bags should be soft sided and able to fit completely under the venue seats.

Venue Cleaning:
Enhanced protocols have been instituted throughout the entire venue. Before, after and during each performance, high touch areas including seats, handrails, concessions stands, restrooms, and merchandise stands, will be disinfected. Hand sanitizing dispensers will be located prominently throughout the venue.

Health & Safety:
If you feel sick, please stay home. Know the symptoms of COVID-19 which can include the following: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or running nose, nausea, vomiting or diarrhea. Take the self assessment.

FAQ:
Who will check vaccination status or negative COVID-19 test at the entry?
At entry, Event Staff will validate your vaccine proof OR negative COVID-19 diagnostic test results. Proof includes a vaccination receipt administered by Ontario Health or your local health care provider, OR results of a PCR (Polymerase Chain Reaction) or Rapid Antigen test completed within 48 hours of the ticketed event. Proof can be in email form, on a mobile device, or via hard copy. The information must include your full name and the date of the vaccination or test. Ontario residents will have received confirmation of their first and second dose via email or mail. If confirmation was received by email, please search “Dose Administration” to find it on a mobile device; if received by mail, please bring a copy with you on the day and time of your event. For all other residents, please bring your version of this update. This might be a vaccine passport or card or an email from your province, state, or country.

Do you require a specific type of COVID-19 diagnostic test?
Events require proof of either a negative PCR (Polymerase Chain Reaction) or Rapid Antigen test completed within 48 hours of the ticketed event.

What does it mean by “all attendees” of this event must be fully vaccinated against COVID-19 or have received a negative COVID-19 test result prior to the event?
It means everyone in your party is required to follow the testing or vaccination protocol as specified by The Corporation of Massey Hall and Roy Thomson Hall. Anyone who shows up to the event without proper vaccination status or a negative COVID-19 test verification will not be admitted entry.

Will event staff follow the same vaccination policy protocol as fans?
Yes. All venue staff, vendors and concessionaires will be required to follow the same vaccination policy requirements as fans. We are all in this together and working by the same guidelines.

Read The Corporation of Massey Hall & Roy Thomson Hall Vaccine Policy

Exclusion of Liability
You acknowledge that attending any public space, such as allied music centre (including Massey Hall) and Roy Thomson Hall (“AMC & RTH”), involves some risk of exposure to the coronavirus (“Covid-19”). We require everyone attending AMC & RTH to follow our health & safety guidelines at all times while on premises, including, but not limited to, wearing a mask and showing proof of full vaccination (at least 14 days before the scheduled performance time) or a negative covid-19 test (taken within 48 hours before the scheduled performance time) at the point of entry, unless a valid accommodation or exemption is approved by The Corporation of Massey Hall and Roy Thomson Hall (“Corporation”) in advance. Prior to entering the premises of AMC & RTH, you accept, agree, and acknowledge that you have read, understand and accept the Corporation’s vaccination policy available on its website and had an opportunity to consult a medical advisor and seek independent legal advice about the risks outlined here. By attending AMC or RTH you are voluntarily assuming any potential risk related to exposure to Covid-19 and agree, accept, and acknowledge that the corporation (and any of its employees, directors, and officers) cannot in any way be held liable if you do develop Covid-19. If you do develop Covid-19, you agree, accept, and acknowledge that you will not commence any proceeding against the corporation (or its employees, directors, and officers), including for damages or any other relief. You also agree, accept, and acknowledge that you will not commence any proceeding against the Corporation (or its employees, directors, and officers) relating to the Corporation’s vaccination policy with which you have agreed to comply.

As we navigate and follow all COVID-19 updates, please note that health and safety protocols will change accordingly. We appreciate your patience and understanding in this matter and thank you for your feedback and support.