Ticket Holder Vaccination Policy

Connecting audiences and artists is what drives us. As we move towards bringing live events back to Massey Hall and Roy Thomson Hall, our highest priority has been (and will always remain) the health and safety of every fan, musician and member of our team who access our venues, as well as the communities in which we live and work.

Given the recent surge of COVID-19 infection rates driven by the Delta variant, particularly among individuals who are not fully vaccinated, it is critical that we use all available tools at our disposal to ensure that our event spaces at the Allied Music Centre, Massey Hall and Roy Thomson Hall reopen safely. Vaccinations are widely recognized as being the most effective tool available to keep us all safe from the spread of COVID-19.

As part of our commitment to a safe return to live music, and in compliance with guidance from Toronto Public Health and Ontario’s Step 3 requirements as well as the Province of Ontario’s forthcoming vaccination passport program, The Corporation of Massey Hall and Roy Thomson Hall (the “Corporation”) is implementing a vaccination policy for all ticket holders seeking access to our venues.

Effective September 9, 2021 and continuing until September 21, 2021, all ticket holders accessing events at Massey Hall, Roy Thomson Hall or any other spaces within the Allied Music Centre will be required to provide proof that they are fully vaccinated or proof of a negative COVID-19 test taken within the 48 hour period prior to the scheduled performance time, in each case with photo ID.

Effective September 22, 2021, the Corporation will comply with the requirements of the Government of Ontario’s vaccination passport program. The Corporation is monitoring those developments and will make further announcements as soon as possible. Ticket holders for performances on or after September 22, 2021 should continue to monitor our website here for further information as it becomes available.

General:

  • For the purposes of this policy, being “fully vaccinated” means that at least 14 days have elapsed since you received the completed series of a COVID-19 vaccine or combination of vaccines approved by Health Canada or the World Health Organization, as well as any prescribed booster shots (if applicable). Proof of vaccination must be in the form of the government issued vaccination administration receipt or the Ontario Government’s Enhanced Vaccination Certificate (once available) showing the date of completion of the full vaccination series (or booster shot, if applicable) as being at least 14 days prior to the scheduled performance date. Partial vaccination is not sufficient for entry.
  • Ticket holders providing proof of a negative COVID-19 test result must have taken the test within 48 hours of the scheduled performance time in order for such test result to be eligible under this policy. The COVID-19 test may be either antigen based (rapid test) or molecular based (PCR test). All costs associated with securing a COVID-19 test will be borne solely by the ticket holder, with no right of reimbursement or compensation from the Corporation. To find a COVID-19 testing site, click here.
  • Proof of full vaccination or a negative test will be required to be shown by each ticket holder to venue staff at the entry point to the venue. Any ticket holder who cannot or refuses to produce satisfactory proof of either full vaccination status or an eligible negative COVID-19 test (in each case, with photo ID) will be denied entry to the venue and will not be issued any refund nor granted any right of rain check.
  • We highly encourage our ticket holders to get vaccinated if they are eligible and medically able to do so in order to protect themselves and their community. Information about the importance of vaccination and its safety and efficacy can be found online here. Information about vaccination clinics in the City of Toronto can be found here.
  • No vaccine administration receipts or COVID-19 test results will be retained by the Corporation.
  • All ticket holders who access the Allied Music Centre, Massey Hall or Roy Thomson Hall, regardless of vaccination or testing status, will also be required to comply with all Corporation policies and provincial or local COVID-19 public health laws and regulations in effect on the date of the relevant scheduled performance. While these requirements may change from time to time based on public health guidance, they currently include but are not limited to:
    • not coming to or accessing any venue if experiencing symptoms of COVID-19 or subject to a direction to isolate or quarantine as a result of exposure to COVID-19, travel-related restrictions or otherwise;
    • properly wearing a mask or other face covering that covers the nose, mouth and chin in all areas of the venue at all times (other than the brief removal of such mask or face covering to eat or drink); and
    • maintaining at least 2m of physical distance wherever possible in the venue

  • Any ticket holder requiring accommodation under the Human Rights Code (Ontario) (“Code”) in connection with this policy must contact contactus@mh-rth.com no later than ten (10) business days in advance of the scheduled performance date to make a request for such accommodation. Such requests will be considered to the point of undue hardship in accordance with the Code.
    In the absence of an authorized accommodation/exemption, the Corporation reserves the right to deny entry (without a right of refund or rain check) and/or eject a ticket holder who does not comply with the requirements of this policy.

    This vaccination policy is in addition to our existing COVID-19 protocols including with respect to masking, venue capacity and physical distancing, and enhanced cleaning and sanitization of our venues. It is also in addition to a separate vaccination policy applicable to Corporation employees, contractors, and performers which will require that all such partners be fully vaccinated or otherwise subject to an approved accommodation prior to attending at our venues.

    The Corporation will continue to monitor public health guidance and as a result, this policy is subject to change. Ticket holders should review updated information pertaining to this policy contained here prior to attending at the Allied Music Centre, Massey Hall or Roy Thomson Hall to ensure they meet all criteria required for entry to our venues.

    All other terms and conditions associated with access to any Corporation venue or event continue to apply – see here for more details.

    Any questions about this policy should be directed to contactus@mh-rth.com.

    Thank you in advance to all of our ticket holders for your cooperation and compliance with this important health and safety initiative. We are thrilled to be welcoming you back safely and look forward to seeing you soon.

    Exclusion of Liabilty:
    You acknowledge that attending any public space, such as allied music centre (including Massey Hall) and Roy Thomson Hall (“AMC & RTH”), involves some risk of exposure to the coronavirus (“Covid-19”). We require everyone attending AMC & RTH to follow our health & safety guidelines at all times while on premises, including, but not limited to, wearing a mask and showing proof of full vaccination (at least 14 days before the scheduled performance time) or a negative covid-19 test (taken within 48 hours before the scheduled performance time) at the point of entry, unless a valid accommodation or exemption is approved by The Corporation of Massey Hall and Roy Thomson Hall (“Corporation”) in advance. Prior to entering the premises of AMC & RTH, you accept, agree, and acknowledge that you have read, understand and accept the Corporation’s vaccination policy available on its website and had an opportunity to consult a medical advisor and seek independent legal advice about the risks outlined here. By attending AMC or RTH you are voluntarily assuming any potential risk related to exposure to Covid-19 and agree, accept, and acknowledge that the corporation (and any of its employees, directors, and officers) cannot in any way be held liable if you do develop Covid-19. If you do develop Covid-19, you agree, accept, and acknowledge that you will not commence any proceeding against the corporation (or its employees, directors, and officers), including for damages or any other relief. You also agree, accept, and acknowledge that you will not commence any proceeding against the Corporation (or its employees, directors, and officers) relating to the Corporation’s vaccination policy with which you have agreed to comply.